ENGAGE / SMART INBOX
Aurora Coffee Co.
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12 open · 4 unassigned
BSf
Unread. Budi Santoso Comment -8m11m
My online order #A-3391 still says “processing” after 4 days and no one replied to my email. Getting frustrated.
Negative Intent · Support
DWDewi is replying…
RWIG
Unread. Rara Wijaya DM 22h3m
Hi! Is the Ethiopia Yirgacheffe single-origin back in stock? I want to grab two bags before the weekend ☕️
Positive Intent · Purchase
SMIG
@sari.makes Comment 12m3h
Do you ship the gift sets to Bandung? And can I add a handwritten note? 🎁
Neutral Intent · Question
KLIG
@kopiklatch Mention 2h
tagged you in a story — “morning ritual sorted thanks to @auroracoffee.co 🤎”
Positive Intent · UGC
PT
Putri Anggraini Review ★★★★42m
Lovely flat white and the staff remembered my name. Took off one star — the new oat milk has changed and it's a bit thin now.
Neutral Review · deferred source (later phase)
TNf
Tono N. Comment 2h5h
Prices went up again? ☹️ Used to be my daily spot but this is getting steep for a latte.
Negative Intent · Complaint
AHf
Andi Hartono Review ★★★★★1h
Best cold brew in the city, hands down. The new Menteng location is gorgeous. Highly recommend the house blend!
Positive Review · deferred source (later phase)
BS
Budi Santoso Comment
@budi.santoso · f Facebook · public comment
Comment on your post · Facebook · Jun 14
“Express shipping is now live across Jabodetabek 🚚 Order by 2pm for same-day…”
View post
3rd-time customer Last order #A-3391 Net sentiment Negative
Tags Order issue Fulfilment Assigned to Support · Dewi
Yesterday · Jun 17
My online order #A-3391 still says “processing” after 4 days and no one replied to my email. Getting frustrated 😕
21:38 · public comment
I paid for express shipping too. Can someone actually look into this?
21:40 · public comment
Dewi is replying to this comment — avoid a duplicate public reply. Reply anyway
Public reply — visible to everyone on this post
Suggested reply · “So sorry Budi — I've escalated #A-3391 to fulfilment and DM'd you a tracking update. 🙏”
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