ENGAGE / AUTOMATION RULES
Aurora Coffee Co.
IGf

Automation rules

Ordered rules run top-to-bottom on every incoming inbox message & case — 7 active, 1 paused, evaluated in Asia/Jakarta.
Active rules
7
1 paused · 8 total
Auto-handled · today
214
▲ 31 vs yesterday
Avg first-response
1m 48s
under 2m target
Time saved · week
6.4h
▲ 1.2h vs last wk
Run order is priority — drag a row to re-rank · first match still evaluates the rest.
1
VIP routing
IFauthor verifiedORfollowers > 10k → THENassign Priyatag VIPnotify
ran 38× / 24hlast 6m agoEdited by Maya · Jun 16
On
2
Order issues → case
IFtext contains order|refund|broken|late → THENcreate casestatus Openassign Support
ran 61× / 24hlast 12m agoopened 19 cases this week
On
3
Spam guard
IFcontains linkANDsentiment negative → THENmark spamskip inbox
ran 47× / 24hlast 2m agoblocked 47 link-spam DMs
On
4
After-hours auto-reply
IFreceived outside 09:00–18:00 → THENreply saved "We're closed"
ran 52× / 24hlast 1h agoactive 18:00–09:00 WIB
On
5
Positive shoutout
IFsentiment positiveANDcontains love|amazing → THENtag Testimonial
ran 16× / 24hlast 34m agofeeds UGC repost queue
On
6
Non-EN triage
IFlanguage ≠ English → THENassign Lenatag Translate
ran 9× / 24hlast 3h agomostly ID · DE · JP
On
7
Competitor mentions → watchpaused
IFcontains Brewhaus|Daily Grind → THENtag Competitoradd to Listening
ran 0× / 24hpaused Jun 11 by Maya
Off
0 selected

Rules evaluate on new message and new case events · skipped messages are still logged · audit trail kept for 90 days.